Refund policy
Return Policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure top-notch service so you're always happy shopping with us!
PortablePotty will accept, for return or exchange, items purchased on our website within 14 days of delivery under the following conditions:
- The item is unused and in its original condition
- There are no visible signs of damage
- All original packaging is intact
For hygiene reasons, used items cannot be returned or exchanged. Items also cannot be returned or exchanged after 14 days of delivery.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns and exchanges, please contact portstorecontact@gmail.com with your order number and reason for return or exchange. We'll handle your request based on the rules stated on this page.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with the approval or rejection status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
There is often some processing time between financial institutions before a refund is posted (2-3 business days is normal). If you still haven't received your refund after this time-frame, please email us at portstorecontact@gmail.com and allow us the opportunity to investigate.
Damaged Items
If you receive a damaged or defective item, please contact us at portstorecontact@gmail.com within 48 hours of delivery. Include your order number and photos of the damage. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage claims. If approved, we'll send you a free replacement or issue a full refund.
Feedback
We would love to hear your feedback, questions, or any concerns. Please email us at portstorecontact@gmail.com to let us know how we are doing. We take your feedback seriously and are always striving to improve.